Question 1

Do you offer a free plan?

Accepted Answer

We currently do not offer a free plan. Our goal is to provide a consistent, high-quality experience for all users without limiting features behind paywalls.

Question 2

Can I test the paid plan before committing?

Accepted Answer

While we don’t offer a free trial, you can explore our live demo to get a feel for the features. We also offer a 7-day money-back guarantee if the paid plan doesn’t meet your expectations.

Question 3

Do you offer a money-back guarantee?

Accepted Answer

Yes, we offer a 7-day money-back guarantee. If you're not satisfied with the paid plan, just submit a support ticket with your reason within 7 days of purchase.

Question 4

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time. You will still have access to the paid plan features until the end of the current billing period.

Question 5

How is the revenue fee calculated?

Accepted Answer

The revenue fee is calculated at the end of each month and only applies to real, live transactions. Testing your rewards or features does not incur any charges.

Question 6

How do I pay the revenue fee?

Accepted Answer

Revenue fees must be paid by the end of each month. You can set up automatic payments or pay manually via PayPal, credit card, and other supported methods.

Question 7

Can I create multiple VyHub instances?

Accepted Answer

Yes, you can create and manage multiple VyHub instances under a single account.

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Frequently asked questions